Frequently Asked Questions
Where is SolidComp located and which areas do you serve?
SolidComp’s office is located in Kuopio, Finland. See our contact information. We are happy to meet our clients on-site or remotely and provide services throughout Finland and the Nordic region.
What services does SolidComp offer?
We specialise in 3D scanning of industrial environments and digital asset management through Reality Twin, a virtual 3D environment designed for data management and collaboration.
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How does Reality Twin connect to 3D scanning services?
Reality Twin ensures that your valuable 3D scanning data is easily accessible, visual and shareable after the initial data collection. It provides a user-friendly interface for managing all relevant asset information in one place.
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What kind of data security does Reality Twin offer?
At SolidComp, data security is integral to the Reality Twin solution. We understand the critical importance of protecting sensitive industrial data and have designed our systems to meet the highest security standards.
SolidComp is actively progressing towards full ISO/IEC 27001 certification, the international standard for information security management. Our internal processes and technologies are continuously developed to meet and exceed this framework’s requirements.
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How can SolidComp’s solutions improve my company’s competitiveness?
Reality Twin reduces costs associated with poor data management, such as unnecessary re-measurements, design errors and last-minute modifications during installation. It also enhances project collaboration, shortens downtime and optimises maintenance.
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Does SolidComp have experience with international projects?
Yes! We provide scanning services globally every year. just contact us and we’ll see how we can help.
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Pricing and Implementation
How do we get started with SolidComp?
Simply call or message us! We will discuss your needs and recommend the best solution for your business.
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How much does Reality Twin cost?
Reality Twin is available in customisable service packages, tailored to suit various industrial needs.
Pricing depends on factors such as the size of the industrial environment. Reality Twin has no user limit per license.
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Is Reality Twin subscription-based? Can we test it first?
Yes! Reality Twin is billed monthly and the duration of use can be agreed upon. You can test the service before committing.
How quickly can Reality Twin be implemented in our company?
We provide fast deployment. If needed, we can digitise an entire production facility within two weeks.
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Can Reality Twin be integrated with other systems?
Yes, system integrations are a key part of our service. Reality Twin can be integrated with ERP systems, document management tools and IoT data streams to enable centralised data management and smarter decision-making.
Can we use Reality Twin with our existing data?
Absolutely. We can incorporate your existing data and integrate third-party 3D models into Reality Twin. This means you don’t necessarily need a new 3D scanning project to get started.
3D Scanning & Technology
What 3D scanning methods does SolidComp use?
We provide:
- Laser scanning
- Mobile laser scanning
- Coordinate & reference point measurement
- Aerial imaging & photogrammetry
- Ground-penetrating radar scanning
- Automated & robotic measurement solutions
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How accurate are SolidComp’s 3D scans?
Our laser scanning services offer millimetre-level accuracy.
If laser scanning and drone imaging are combined, accuracy is centimetre-level.
What types of companies benefit from SolidComp’s services?
Our 3D scanning and Reality Twin solutions are designed for any industry that requires a highly accurate 3D model of its physical environment.
Our main clients include:
- Industrial owner-operators (working closely with planning and maintenance managers)
- Engineering & design offices
- Equipment manufacturers
- Maintenance & service partners
We also support collaboration between operators and design firms, ensuring that all measurement data remains a trusted third-party resource.
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Customer Support and Training
What kind of support is available after Reality Twin implementation?
Each customer is assigned a dedicated contact person who can be reached via phone or email. The Reality Twin dashboard includes up-to-date user guides and a ticketing system for service requests.
Do you offer training for our staff on Reality Twin?
Yes! Our Reality Twin deployment includes training to ensure your team fully utilises the platform’s capabilities.
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Can SolidComp assist with confidential or highly specialised projects?
Yes! We develop custom solutions tailored to your needs. We always discuss projects confidentially and can sign an NDA (non-disclosure agreement) if required. Contact us to find the best solution for your business.
Read more about our data security
Something else?
Didn’t find an answer for your question? Don’t hesitate to contact us and ask for more information!
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Company
Integrating physical asset management with dynamic true-to-life 3D facility visualisation.
Your tursted companion in industrial planning and for the whole life cycle of your industrial facility.